From a generic CRM to complete data on their operation
"Since Partsflow arrived we've seen a lot of changes, especially in how we collect information."
— Felipe, Head of Sales, Euro Especialista
Read the full case →AI expert in auto parts
For auto parts stores, distributors and dealerships: answer every WhatsApp inquiry instantly, quote automatically and close more sales without adding staff.
Watch the demo video · 2 min · in Spanish40+
customers
70,000+
requests per month
99%
chats answered
Your store





Also DP Hidráulica (Argentina), Inversiones Lumen (Honduras), ANSA Automotriz and Repuestos Don Pepe.
The problem
The owner
You pay for ads, the chats come in, and at peak hours your WhatsApp can't keep up.
The salesperson
They spend the day asking for plates and looking up OEM numbers, chat by chat, and end up neglecting the good customer to serve the one who's just asking.
The sales manager
Or how many chats are lost, or which salesperson performs best.
+34%
María Soto & Cía. grew sales in 3 months by answering every chat and seeing how each salesperson performs online.
See their story →Parts manager
Response times and quality depend on who picks up the chat.
Salespeople
Your team wastes time cross-checking vehicle, catalog and stock in the ERP.
After-sales manager
Not by branch, not by salesperson, not by out-of-stock items.
For groups with several branches: integration with your ERP (SAP, Odoo or other), an account manager, training at every branch and reports by branch and salesperson. Autocastillo, Automotora Bilbao and ANSA Automotriz, a Derco dealership, already work with us.
Talk to sales for groupsThe part-number finder (Victor) covers light vehicles; it does not cover trucks.
How it works
Replies to 99% of chats, 24/7. Asks for the plate, identifies the vehicle and builds the order.
Finds the OEM part number and sends the quote with price, stock and a purchase link from your catalog.
Follows up after the quote and flags likely sales.
You decide when to switch to automatic quoting: we start with your team approving each quote and automate once you validate it.
A real case, end to end
Shock absorbers for a 2021 Renault Duster, at a parts store that uses Partsflow.
Your store
Customer voices
"Since Partsflow arrived we've seen a lot of changes, especially in how we collect information."
— Felipe, Head of Sales, Euro Especialista
Read the full case →"It gives you control over the salespeople on the online channel, and over how we're doing with our customers."
— Matías, Ecommerce Manager, María Soto
Read the full case →"With Partsflow every WhatsApp gets answered now, it's more organized. You can pull charts and measure the workload."
— William Rojas, Deputy Business Development Manager, Bolomey Repuestos
Read the full case →What your team sees
A plate, a photo of the registration document or "the front pads for the Hilux" comes in. Victor identifies the vehicle and the part, and leaves the quote ready next to the chat.


Julia identifies make, model, year and trim, and pulls the vehicle data from a photo of the registration document, without asking the customer ten questions.
With price, stock and link, read from your store or your ERP.
The catalog image, the similarity score and the source, so your salesperson can check it in seconds.
The difference
| What you need | Hiring more salespeople | Partsflow |
|---|---|---|
| Identify the vehicle | Asks for the plate and searches by hand | By plate, VIN or registration photo |
| Find the part | Depends on their experience | OEM number with exploded view, in your catalog |
| Quote | One by one, during business hours | With price, stock and link; approved or automatic |
| Follow-up | When they have time | David picks up every quote |
| Business data | Whatever each one writes down | Sales, out-of-stock losses and sales per ad |
| What you need | Generic chatbot | Partsflow |
|---|---|---|
| Identify the vehicle | Fixed menus | By plate, VIN or registration photo |
| Find the part | Knows nothing about parts | OEM number with exploded view, in your catalog |
| Quote | Doesn't quote | With price, stock and link; approved or automatic |
| Follow-up | No | David picks up every quote |
| Business data | Message count | Sales, out-of-stock losses and sales per ad |
| What you need | WhatsApp CRM | Partsflow |
|---|---|---|
| Identify the vehicle | Your salesperson does it | By plate, VIN or registration photo |
| Find the part | Your salesperson searches | OEM number with exploded view, in your catalog |
| Quote | Typed by hand | With price, stock and link; approved or automatic |
| Follow-up | Manual reminders | David picks up every quote |
| Business data | Chats per salesperson | Sales, out-of-stock losses and sales per ad |
Hiring more salespeople is expensive, training is slow and it's harder and harder to find people who know parts. Partsflow does the repetitive work so your current team can serve more customers.
Channels and integrations
Your customers message you on WhatsApp, through your website chat or a form. Everything lands in the same CRM with its source, and Partsflow quotes from your stock and parts catalogs.
Where your customers come in
Official Meta API
We migrate your number with only a few minutes of downtime and keep your history.
On your site, no WhatsApp
A chat bubble on your ecommerce or landing page. Julia answers and Victor quotes just like on WhatsApp, without the customer leaving your site.
On your site → WhatsApp
The customer enters their plate, phone and the part. The request reaches Partsflow and the conversation continues on WhatsApp.
$1,589,055 CLP sold in 30 days at one account
Partsflow
CRM + 3 AI agents
What it connects to
OEM numbers
Victor finds the OEM part number with the exploded view and shows you the catalog image, the similarity score and the source.
Stock & prices
Stock, price and warehouse in real time.
Online store
A purchase link on every option Victor quotes.
What repeats across every account
Across four different operations, requests quoted within minutes convert up to 2.8 times more than those quoted after 4 hours.
2.8x
9.5% in < 15 min vs 3.4% after 4 h
2.0x
23.2% in 5 to 15 min vs 11.8% after 4 h
1.8x
4.4% in 5 to 15 min vs 2.5% after 4 h
1.7x
8.1% in 5 to 15 min vs 4.7% after 4 h
Conversion = recorded sales over quoted requests. The pattern holds when looking only at requests received during business hours.
Data on everything that goes through WhatsApp
99.45%
of 5,650 chats answered in 30 days.
$71.9M
in 30 days, +45.4% vs the previous period.
532
out-of-stock requests in 30 days, by product and brand.
$3,103,500
in sales from the best-performing Facebook ad, in 30 days.
Real data from Partsflow accounts (anonymized), Sep 26 – Oct 26, 2026. Amounts in Chilean pesos (CLP).
See this data for my business →Frequently asked questions
Partsflow is an AI platform for selling automotive parts on WhatsApp. Three agents handle the customer (Julia), find the OEM part number and quote from your stock (Victor), and follow up until the purchase (David), with a CRM and analytics for the whole operation.
No. It does the repetitive work (asking for the plate, identifying the vehicle, finding the part number and quoting) so your salespeople can focus on closing sales.
You decide. We start with your team approving the quotes Victor suggests and switch to automatic sending once you validate it. Today 2 customers already run on automatic quoting.
Victor quotes with the prices and stock from your own catalog. Until you validate it, your team approves every quote before it goes out, and your salesperson can join the chat at any time.
Julia assigns the chat to the right salesperson and your team continues the conversation from the CRM, with the full context of the order.
The CRM and Julia are up and running in 1 week, including the migration to the official WhatsApp API. Connecting your ecommerce or ERP depends on your inventory and the quality of your data.
It depends on your volume of chats and quotes: there's a usage-based model and fixed plans for larger operations or those with several branches. We'll show you the price for your case in the demo.
We sign a confidentiality agreement with every customer as part of the contract. We work with Meta's official WhatsApp API, each company's information is kept separate from the rest, and your team logs in with its own users.
The contract is for 3 months and then continues month to month; the annual plan has a 12% discount. We operate in Chile, Argentina, Uruguay, Colombia, Ecuador and Honduras, for light vehicles.
In 20 minutes we'll show you how Partsflow identifies them and quotes them from your catalog. You're up and running in 1 week.
If Partsflow isn't right for your operation, we'll tell you in the same meeting.