Success story · Bolomey Repuestos
How Bolomey Repuestos answers 100% of its chats and got its operation in order
They had no control over incoming chats and no way to measure how customers were being answered. They needed order and visibility.
"With Partsflow every WhatsApp gets answered now, it's more organized. You can pull charts and basically measure the workload, how customers are being answered. Which is essential."— William Rojas, Deputy Business Development Manager, Bolomey RepuestosQuote translated from Spanish.
100%
Chats answered
Every WhatsApp gets answered
Order
Organized operation
Clear, structured processes
Measurement
Workload
Charts and customer service data
The challenge
No order or measurement in customer service
Bolomey Repuestos had no way to control or measure how WhatsApp chats were being answered. There was no order in the operation, and they couldn't know their team's real workload or the quality of the service.
- They didn't answer every WhatsApp that came in
- Their customer service operation had no order
- They couldn't measure the team's workload
- No visibility into how customers were being answered
The results
100% of chats answered, with order and measurement
With Partsflow, Bolomey Repuestos now answers 100% of its WhatsApp chats, got its operation in order and has charts and metrics to measure the workload and the quality of customer service.
- They answer 100% of incoming WhatsApp chats
- A more organized and structured operation
- They can pull charts and measure the workload
- They have visibility into how customers are being answered
More cases
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