Success story · Euro Especialista
How Euro Especialista went from a generic CRM to complete data on their operation
They worked with a system that was too basic, just for answering. They had no data on products, salespeople or how customers were being served.
"We used to work with another system, but it was too basic, just for answering. Today, since Partsflow arrived, we've seen a lot of changes, especially in how we collect information."— Felipe, Head of Sales, Euro EspecialistaQuote translated from Spanish.
100%
Chats handled
They can answer everything that comes in
Real time
Product data
Sold, out of stock and opportunities
Prioritization
Prioritized chats
Focus on the chats that matter
The challenge
No visibility or data on their operation
Euro Especialista worked only with WhatsApp and a system that was too basic, good only for answering. They had no way of knowing how customers were being served, which products were being requested or how their salespeople were performing. Many chats went unanswered.
- They ran only on WhatsApp, with no management tools
- They didn't know how customers were being served
- They had no data on the products being requested
- They had no visibility into their salespeople's performance
- They couldn't answer every chat that came in
The results
Data, prioritization and more capacity to respond
With Partsflow, Euro Especialista went from a basic system to full control of their operation. Now they know exactly how many chats come in, which products sell and which are out of stock, and how each salesperson handles customers.
- They know the exact number of chats coming in
- They have data on products sold and out of stock
- They have data on how their salespeople respond
- They increased sales by prioritizing the chats that matter
- They respond faster
More cases
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If Partsflow isn't right for your operation, we'll tell you in the same meeting.