Success story · María Soto
How María Soto grew sales 34% in 3 months with full visibility
They couldn't answer every chat and had no visibility into how their salespeople were doing on the online channel.
"For me, as ecommerce manager, what I find most beneficial is that it gives you control over the salespeople on the online channel, and over how we're doing with our customers."— Matías, Ecommerce Manager, María SotoQuote translated from Spanish.
+34%
Sales
Sales growth in just 3 months
100%
Chats answered
No chat goes unanswered
Full control
Visibility
Of the channel and each salesperson
The challenge
No control over the online channel or their salespeople
María Soto couldn't answer every chat it received and had no way of knowing how its salespeople were doing on the online channel. The lack of visibility made it impossible to improve the operation.
- They couldn't answer every chat that came in
- They had no visibility into how their salespeople were doing
- No information on the online channel's performance
The results
Full visibility and growing sales
With Partsflow, María Soto now answers 100% of its chats and has clear information on how the channel is doing and how each salesperson handles customers. The result: a 34% increase in sales in just 3 months.
- They can answer every chat, without exception
- They have information on how the online channel is doing
- They have visibility into each salesperson's performance
- They grew sales 34% in 3 months
More cases
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